Frequently Asked Questions

PLAYING AT ROYALCRYPT:

Am i allowed to register on your poker platform ?

As long as you are legally permitted by age in your country or you are above 18 years old, than yes you are more than welcome to join the poker games given by our website. Please check our terms and conditions for more details.

ACCOUNT INFORMATION:

I've forgotten my password, what should I do?

Go to the Log in section ---> Click on Forgot Password? ---> when redirected , type your email and click Restore password ---> Check your email provider for an email from RoyalCrypt ---> If the email do not appear, please check other folders, such as Spam ---> Open the email and click on the link to reset your password ---> The link will redirect you to RoyalCrypt, where you can enter and confirm a new password

Can I change/modify my username or registration email address?

Updating your username or registration email can not be performed at RoyalCrypt. If you would like to change them for a reason, feel free to close your account and re-open a new one.

DEPOSIT AND WITHDRAWALS:

How to deposit at RoyalCrypt?

Login in to your account --> go to cashier section --> than click on deposit in the menu of the cashier --> scan your QR code or copy the RoyalCrypt wallet address that is shown in the address section --> go to your wallet provider and paste the RoyalCrypt address there in order to confirm your deposit.

How to Cash out your winnings at RoyalCrypt?

Login in to your account --> go to cashier section --> than click on Cash Out in the menu of the cashier --> select the currency than the amount you wish to cash out, after that enter your wallet address and press cash out in order to confirm your transaction.

Which currency is accepted at RoyalCrypt.com?

Bitcoin is the only currency for deposits and withdrawals.

Who processes my transaction confirmations?

All the transaction confirmations are processed by the wallet provider, blockchain, and miners.

How much time does it take for my transactions to be confirmed?

It all depends on the blockchain and the transaction fee feature you have chosen. Depending on your transaction fee feature it can range from 10mins to few hours.

How much do deposits and withdrawals take time to be processed at RoyalCrypt.com?

Deposits and withdrawals are processed immediately. Although, sometimes transactions might take up to 20 minutes to be processed.

DEPOSITING WITH ALTCOINS:

How can i make a deposit using altcoins ?

Login in to your account --> go to cashier section --> than click on deposit in the menu of the cashier --> chose your altcoin that you wish deposit with --> set the amoount of BTC you wish to receive than click submit.

How much time does a deposit in alternative cryptocurrency need to be exchanged with ShapeShift.io?

Usually, it takes 10 to 30 minutes. But the time of the transaction depends on the kind of cryptocurrency used: if the cryptocurrency used is well known than less time is needed for the transaction to be made, but if the cryptocurrency is rarely known than the transaction will take some time and it might take as long as 2 hours to be confirmed.

You have been waiting for 2 hours but the deposit hasn't been confirmed on your RoyalCrypt account yet. What should I do?

If the exchanged deposit has not reached your Royal Crypt wallet, then the transaction in Shapeshift has not been completed. If you feel like it has taken too much time, please contact our support team via email.

How much does Shapeshift.io take as a fee to complete my payment?

In general, their fee is 0,5% of the total transaction amount.

How do I fill the refund address field?

When initiating a transaction with Shapeshift.io on the Royal Crypt account, they ask for a refund address in the dialog box. This should be an address controlled by you where Shapeshift.io will refund your deposit in the event of a failed transaction. For example, if you are attempting to use Ethereum for your deposit, the refund address should be an Ethereum address from your wallet. If you have not provided a refund address and the transaction failed, please contact Shapeshift.io support team so that they may assist you in tracking and returning your funds.

What happens if my transaction does not get deposited to my account?

If your transaction fails, please contact our support team via email support@royalcrypt.com

Will my exchange still be processed while my page is refreshing during the exchange period.

If you have already sent your deposit the transaction will still be processed, even if your page refreshes.

GAMING SECTION:

What are the games offered by RoyalCrypt?

We offer two types of main poker games on our platform, Texas Hold'em and Omaha.

Do i have access on both game types at the sametime ?

In any given time, you can take a seat at many diffent tables under different game types.

Do i have access on both game types at the sametime ?

In any given time, you can take a seat at two different tables under different game types.

On which devices can i play RoyalCrypt?

Our bitcoin poker game is found on various interfaces thanks to our systematic and well developed software provider. Find your best comfort by either playing on our Webversion or by downloading the RoyalCrypt application on Windows/Mac/Android or iOS.

Are your rakes fair?

We provide one of the best rakes on the market today, our team is always striving to insure a comfort zone for our users to be satisfied and happy.

In case my game gets freezed or an error pops up suddenly, what should i do?

If by any means you experience a technical default while playing at RoyalCrypt, try to refresh the game, automatically it should resume normaly and keep you in the game. If the technical default persists, please contact our support team immediatly by sending an email to support@royalcrypt.com.

Still need help?

For further questions our RoyalCrypt team is gladly to help at anytime, contact us via email support@royalcrypt.com